Refund policy

Returns & Refunds Policy Effective Date: 25 August 2026

At Dental Gear we want you to be completely satisfied with your purchase. Please read this policy carefully before placing your order.

1. Our Return Window You have 30 days from the date of delivery to initiate a return request. Requests made after 30 days will not be accepted.

2. Returns Eligibility To be eligible for a return your item must meet all of the following conditions:

Item is unused and in its original condition. All original packaging and components are included. Item has not been used in any clinical or dental procedure. Item is free from damage caused after delivery.

We do not accept returns on items that have been clinically used, opened for procedural use, or are missing original packaging — unless the item arrived damaged or defective.

3. Non-Returnable Items The following cannot be returned under any circumstances:

Items that have been used in a clinical procedure. Items with missing or damaged original packaging. Items returned after the 30-day window. Custom or clearance items.

4. Order Cancellations Orders cancelled within 12 hours of placement will receive a full refund to the original payment method.

Once 24 hours have passed your order will have entered processing and dispatch. Cancellations are not accepted after this point. If your order has already been dispatched please refer to the return process below.

5. Damaged or Defective Items If your item arrives damaged or defective please contact us within 48 hours of delivery at support@dentalgear.co with the following:

Your order number. Clear photos of the damaged or defective product. Clear photos of the original packaging.

We will arrange a full replacement or complete refund at no additional cost to you. You will not be required to return the item in cases of confirmed damage or defect.

6. Lost Orders If your tracking shows your order as delivered but you have not received it please contact us within 7 days of the expected delivery date. We will investigate with the courier and if the loss is confirmed we will issue a replacement or full refund.

7. Return Process To initiate a return please email us at support@dentalgear.co with your order number and reason for return. We will review your request and respond within 24 hours.

If your return is approved please send your item to our returns address below. Do not send your return before receiving approval as unapproved returns will not be processed.

Dental Gear Return address:  201 E Patrick Street, PO Box 715 Frederick, MD 21701 United States

Return shipping costs are the customer's responsibility. We do not provide prepaid return labels. We strongly recommend using a tracked shipping method as Dental Gear cannot be held responsible for returns lost in transit. Original shipping costs paid at checkout are non-refundable.

8. Refunds Once we receive and inspect your returned item we will notify you by email within 1–2 business days of the outcome.

If your return is approved your refund will be processed to your original payment method within 5–7 business days. Please allow additional time for your bank or payment provider to post the refund to your account.

Please note: original shipping costs are non-refundable in all cases.

9. Exchanges We only offer exchanges for items that arrive defective or damaged. To request an exchange contact us at support@dentalgear.co within 48 hours of delivery with your order number and photos of the issue.

Exchanges are subject to product availability. If the same product is unavailable we will issue a full refund instead.

10. Customs & Duties on Returns For customers in the United States, United Kingdom, Australia, Canada, and most European countries, customs duties and import taxes are not applicable and most orders are delivered without any additional charges.

In some countries including Brazil, Mexico, Serbia, Turkey, and others, customs duties or import taxes are more commonly applied by local authorities upon delivery.

In all cases, if customs duties or import taxes are applied to your order by your country's customs authority, these charges are the sole responsibility of the customer. This is a legal requirement — customs fees are paid directly to your government or customs authority and cannot be covered or reimbursed by Dental Gear under any circumstances.

Dental Gear has no control over customs decisions and cannot predict whether a specific order will be charged. If you are unsure about customs regulations in your country we recommend checking with your local customs authority before placing your order.

Please note that original shipping costs and any customs fees paid are non-refundable.

11. Chargebacks & Disputes We encourage customers to contact us directly before initiating a chargeback or payment dispute. We are committed to resolving all issues fairly and promptly. Please email support@dentalgear.co and we will respond within 24 hours on business days.

Chargebacks initiated without first contacting our support team may result in your account being flagged and future orders declined.

12. Contact Us For any returns or refunds queries please contact our support team:

Email: support@dentalgear.co
Response time: Within 24 to 48 hours on business days